Everything You Need to Deliver Exceptional Support
From AI-powered ticket management to real-time live chat, Kamili Help Desk gives your team the tools to resolve issues faster and keep customers happy.
Omnichannel Support
Email, live chat, Facebook, Instagram, Twitter, and WhatsApp -- all in one unified inbox. Customers switch channels; context follows.
AI Copilot for Agents
Smart response suggestions, tone adjustment, real-time translation, and sentiment-aware recommendations. Included in ALL paid plans.
Smart Ticket Management
Auto-assignment, SLA tracking, collision detection, merge/split, bulk actions, and internal notes. Built for teams that move fast.
Knowledge Base
Rich-text articles with AI-powered semantic search. Customers find answers before they even create a ticket.
Automations & Workflows
Trigger-based workflows with conditions and actions. Auto-close stale tickets, escalate SLA breaches, and route by skill.
Reporting & Analytics
Response times, resolution rates, CSAT scores, agent performance, and channel analytics. Real-time dashboards for supervisors.
Embeddable Chat Widget
Under 50KB. Loads asynchronously. Fully customizable colors, position, branding. Pre-chat forms and proactive messaging.
Kamili Ecosystem Integration
Native integration with Kamili CRM, Mail, and Calendar. Shared contacts, linked deals, and scheduled follow-ups.