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Knowledge Base

Find answers, guides, and tutorials to get the most out of Kamili Help Desk.

Getting Started

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How to Create Your Kamili Help Desk AccountHow to Set Up Your Email Support ChannelHow to Install and Customize the Live Chat WidgetHow to Invite Agents and Manage Your Team

Core Features

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How to Manage Support TicketsHow to Use the AI Copilot for Faster ResponsesHow to Set Up the AI Chatbot for Self-ServiceHow to Create Automations and WorkflowsHow to Configure and Track SLA PoliciesHow to Manage Multiple Support ChannelsHow to Create and Manage Knowledge Base ArticlesHow to View and Create ReportsHow to Manage Agent Availability and Schedules

Integrations

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How to Connect Kamili CRM with Help DeskHow to Integrate Kamili Mail with Help DeskHow to Connect Kamili Calendar for Follow-Ups

Billing & Subscriptions

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Understanding Plans and PricingHow to Upgrade or Change Your PlanHow to Manage Payment Methods and InvoicesUnderstanding AI Usage Quotas and Fair Use

Troubleshooting

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Fix: Emails Not Creating TicketsFix: Chat Widget Not Loading on Your WebsiteFix: Slow Dashboard or Loading IssuesFix: Not Receiving Notifications

Account & Security

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Understanding Roles and PermissionsHow to Enable Two-Factor AuthenticationHow to Export Your Data