Mail Integration

Connect Kamili Mail to manage support emails directly from your familiar inbox interface.

Go to Settings > Integrations > Kamili Mail

Click "Connect"

Select which Kamili Mail inbox to link (typically your support inbox)

Configure routing rules (which emails become tickets)

Support emails received in Kamili Mail automatically create Help Desk tickets

Agent replies from Help Desk appear as normal emails in the customer's inbox

Agents can view and manage the shared support inbox from either Mail or Help Desk

Email threading is preserved across both products

Your support email becomes a shared inbox that agents can manage collaboratively. Features include:

Assignment to specific agents

Internal notes (not visible in email)

Status tracking

SLA integration

No need to switch between email and help desk

Customer sees regular emails, agent sees structured tickets

Full audit trail across both products

How to Integrate Kamili Mail with Help Desk