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Go to Settings > Channels > Email Click "Add Email Address" Enter your support email (e.g., support@yourcompany.com) Add the provided forwarding rule to your email provider (Gmail, Outlook, etc.) Send a test email to verify the connection
How to Set Up Your Email Support Channel
Last updated: 2026-04-01
emailchannelsetupconfiguration
Setting Up Email Support
Email is the most common support channel. Kamili Help Desk provides each organization a dedicated support email address and can also forward from your existing address.
Option A: Use Your Kamili Support Address
Your workspace automatically gets a support email at support@[your-org].helpdesk.kamililabs.com. Customers emailing this address create tickets automatically.
Option B: Forward From Your Domain
Email Threading
Kamili automatically threads replies into existing conversations using subject lines and in-reply-to headers. Customers see a normal email conversation while your agents work from the unified inbox.
Custom Email Templates
Customize the look of outbound emails under Settings > Channels > Email > Templates. Add your logo, brand colors, and footer text.