How to Install and Customize the Live Chat Widget

Installing the Chat Widget

The Kamili Help Desk chat widget is a lightweight (<50KB) script that adds live chat to your website.

Step 1: Get Your Widget Code

Go to Settings > Channels > Live Chat > Widget Code and copy the JavaScript snippet.

Step 2: Add to Your Website

Paste the snippet before the closing tag on every page where you want chat available. The widget loads asynchronously and won't slow down your page.

Step 3: Customize Appearance

Under Settings > Channels > Live Chat > Appearance, configure:

Step 4: Set Business Hours

Configure when live agents are available. Outside business hours, the widget shows an offline message form that creates a ticket.

Advanced: Proactive Messages

Set up triggers to automatically open the widget based on: