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How to Use the AI Copilot for Faster Responses

Last updated: 2026-04-10
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AI Copilot


The AI Copilot is your intelligent assistant that helps agents write better responses faster. AI is included in ALL paid plans -- no per-resolution charges.


How It Works

As you type a response, the AI analyzes:

  • The customer's message and sentiment
  • Ticket history and context
  • Your knowledge base articles
  • Similar resolved tickets

    • It then suggests completions and improvements in real-time.


    Features


    #### Smart Suggestions

    The AI generates response suggestions based on the ticket context. Click a suggestion to insert it, then edit as needed.


    #### Tone Adjustment

    Select text and choose a tone:

  • Professional - Formal business communication
  • Friendly - Warm and approachable
  • Empathetic - Understanding and supportive
  • Concise - Brief and to the point

    • #### Real-Time Translation

    Communicate with customers in their language. The AI translates your response while preserving tone and intent.


    #### Article Suggestions

    The AI surfaces relevant knowledge base articles as you work on a ticket. If an article resolves the issue, share it with one click.


    AI Usage

    Each plan includes generous AI operation quotas:

  • Free: 10,000 operations/month
  • Starter: 50,000 operations/month
  • Professional: 200,000 operations/month
  • Enterprise: Unlimited

    • AI never fully shuts off -- it gracefully degrades to simpler alternatives if you hit your quota.

    Related Articles

    How to Manage Support TicketsHow to Set Up the AI Chatbot for Self-ServiceHow to Create and Manage Knowledge Base Articles