If the Kamili Help Desk chat widget is not appearing on your website, check the following.
Ensure the widget script is correctly placed in your HTML, just before the closing
Incorrect Organization ID:
Double-check your org ID in Settings > Channels > Live Chat > Widget Code.
Content Security Policy (CSP):
If your site uses CSP headers, add widget.helpdesk.kamililabs.com to your script-src and connect-src directives.
Ad Blockers:
Some ad blockers may block the widget script. Test in an incognito window with extensions disabled.
JavaScript Errors:
Open browser developer tools (F12) and check the Console tab for errors. Look for any error mentioning "kamili" or "helpdesk."
HTTPS Requirement:
The widget requires your site to use HTTPS. HTTP sites will not load the widget.
Use our widget debugger at Settings > Channels > Live Chat > Test Widget to check connectivity from your domain.