Notification Issues

If you are not receiving notifications for new tickets, replies, or mentions, check these settings.

Go to Profile > Notifications

Verify that notifications are enabled for the events you care about

Check that your preferred channels (email, push, in-app) are toggled on

Check your spam/junk folder for emails from notifications@kamili.com

Add this address to your contacts or whitelist

Verify your email address is correct in Profile > Account

Ensure your browser allows notifications from Kamili Help Desk

Check your operating system notification settings

If using the mobile app, ensure push notifications are enabled in your phone settings

The bell icon in the top-right shows in-app notifications

Click it to view and clear notifications

If the count seems stuck, try refreshing the page

If you set your status to "Do Not Disturb," all notifications are muted. Change your status to "Online" or "Away" to resume notifications.

If you are set to "Away" or "Do Not Disturb," you may not receive assignment notifications. Check your availability status in the top-right corner.

Fix: Not Receiving Notifications