Calendar Integration

Connect Kamili Calendar to schedule follow-ups, callbacks, and meetings directly from tickets.

Go to Settings > Integrations > Kamili Calendar

Click "Connect"

Select which calendar to use for support appointments

From any ticket, click the calendar icon to:

Schedule a callback: Pick a date/time and the system creates a reminder

Book a meeting: Share your availability link with the customer

Set a follow-up: Create a reminder to check back on the ticket

Calendar integration affects auto-assignment:

Agents with busy calendars receive fewer tickets

Out-of-office events automatically set agent status to Away

Scheduled breaks are respected in the assignment queue

Share a booking link in ticket replies so customers can schedule a convenient time for a call or screen share.

How to Connect Kamili Calendar for Follow-Ups