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AI Copilot suggestion: 1 operation per agent response assisted Auto-categorization: 1 operation per ticket categorized AI Chatbot turn: 1 operation per chatbot response (not per conversation) Sentiment analysis: 1 operation per message analyzed Article suggestion: 1 operation per suggestion batch
Current period usage vs. quota Breakdown by feature Usage trends over time Per-agent usage
At 90%: Admins see a usage warning banner At 100-120% (grace buffer): Full AI continues working After grace period: AI features slow down but still work:
$3 for 5,000 additional operations Available under Settings > AI > Usage > Buy Top-Up No subscription change required
Understanding AI Usage Quotas and Fair Use
Last updated: 2026-04-10
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AI Usage & Quotas
Kamili Help Desk includes AI in all paid plans with generous monthly quotas. Here is how it works.
Monthly Quotas
| Plan | Monthly AI Operations |
|------|---------------------|
| Free | 10,000 |
| Starter | 50,000 |
| Professional | 200,000 |
| Enterprise | Unlimited |
What Counts as an AI Operation?
Monitoring Usage
Track your AI usage under Settings > AI > Usage Dashboard:
What Happens at the Limit?
AI never fully shuts off. Instead, it degrades gracefully:
- Copilot suggestions have a 5-10 second delay
- Auto-categorization uses keyword matching
- Chatbot uses knowledge base search without generative responses
- Sentiment analysis pauses
AI Top-Up
Need more AI this month? Purchase a one-time top-up: